Category Archives: Technology

SaaS and Strong Customer Service

A man using a laptopSoftware as a Service (SaaS) allows organizations to subscribe to software and run it online without the need to purchase on-premise software applications. It is a subscription model, and all upkeep and maintenance are transferred to the SaaS company itself.

Since this model relies on the SaaS provider to handle tech support, it is important for the company to keep up with their client’s needs and demands. Companies such as Meta SaaS fill some of these needs by helping clients manage their SaaS vendors through one convenient dashboard. They understand that good customer service is all about finding practical solutions to the client’s issues.

Building Customer Relationships

Software as a Service is just that –- a service. Selling a service means knowing how to build a relationship with customers.

Traditional software companies focus on fitting as many features and applications into one bundle, with the goal of making one big sale. Since the software will be installed and maintained by the end client, selling a big bundle of software to them is the best way to make a profit.

With SaaS, the platform is a little different. It is an ongoing subscription with a recurring fee. To make money, it is more profitable for the company to sell a basic service first and then convince customers to upgrade later on.

While good features help to increase subscription levels, good customer service is what actually sells the business itself. SaaS relies on good customer service to succeed.

Customer Oriented

One of the reasons why SaaS is a successful software distribution model is that it is customer oriented. They monitor feedback and usage, making sure to make improvements not only with their software but with their service as well.

For example, many SaaS companies utilize social media because it helps them engage with their customers on a more personal level.

This focus on customer engagement is what makes SaaS the dominant software provider it is today. 

Understanding The Growing Complexity of Publishing Rights and Royalties

E-learning Button on a Keyboard

Technology has advanced rapidly in the past decade that thought leaders have repeatedly asked the question: is the printed book dying? Despite the availability of electronic books, videos, music, audio books, and other media, book publishing seems to endure.

As such, publishers still need to adapt to the changes as rights and royalty management has gotten more complex.

Monetization of Everything

Published materials have moved away from simple books to digital copies. At the same time, these products are now readily available across multiple countries, languages, and currencies. They can even be something as small as a paragraph or as long as a 200-page novel.

Use Software

You can expect a downpour of sales and royalty data that you have to track and analyze as a publisher. Relying on the old business model of accounting for royalties and rights management may give you more of a headache with the amount of data you might receive these days. To make things easier, you can use a rights and royalty management software application.

One Contract for All

With software to help you with rights and royalty accounting, you can create one contract that you can use for all formats of a particular book or any published material of yours. This contract can cover the hardcover, paperback, electronic, audio, anthology, and chapter versions of your work. This possibility makes it easier for you and your authors to manage everything related to distribution and sales.

Software Benefits Proven

Publishers have already put such software to good use. They have found the software to be effective at finding rights exploitation. The software made fewer errors in royalty payments. The publishers even enjoyed increased revenue streams. You can get the same benefits.

Naturally, your rights and royalty needs will differ from other publishers. You can customize royalty management software, however, to suit your unique needs. A company that specializes in royalty management automation can help you with such customization and integration.

Useful Information: Knowing the Difference between Mobile Phones and Satellite Phones

Using a Satellite Phone at a Summit

Using a Satellite Phone at a SummitAlmost everyone owns a mobile phone — you may even be using one to read this. The convenience and connectivity it provides have made it a necessity around the world. However, there will be times when a mobile phone cannot provide the connectivity required. In these cases, a satellite phone is necessary. But what are satellite phones, anyway? And how do they differ from mobile phones? Here’s the gist.

Connectivity

A mobile phone transmits and receives via land-based towers. It connects to the closest possible tower to provide a signal to users. When you experience a weak signal, it just means that your network’s down or a tower is too far from where you are.

Satellite phones, on the other hand, communicate with an Iridium satellite orbiting the earth. Because of this, they can receive and transmit on a wider area. A satellite phone can also provide a signal to mobile phones by sending it to a land-based station and transporting it to the satellite, and vice versa.

Functionality

Many will agree that cell phones have the bigger advantage when it comes to functionality. Apart from communication, mobile phones are capable of providing entertainment through internet data and applications. Designed specifically for high levels of communication, satellite phones are useful during emergency situations. Many emergency responders rely on satellite phones, especially during calamities and power outages.

Cost

With no doubt, satellite phones are more expensive than mobile phones. A single unit may cost as much as $1,500 depending on the brand. Satellite phone companies have to deploy their expensive technology as each satellite on space costs more than a million dollars. Mobile phones, however, range from $80 to $500 apiece — half the price of the cheapest satellite phone available.

Mobile phones and satellite phones serve different purposes. Don’t let them confuse you and make sure to know each of its significance and contribution to humanity. For now, do thank science and technology for the vast choices we have for communication.

Understanding CompTIA A+ Certification

Female IT Specialist Working on a Computer

Female IT Specialist Working on a Computer Most people see computer servicing as something that they can easily learn from the Internet. The truth is, it would take more than just a few video clips to learn how to provide the right kind of technical service. This is where a CompTIA A+ certification comes in.

Learn about this type of certification and the way you can benefit from it.

What is a CompTIA A+ Certification?

CompTIA A+ certification is considered as the standard for computer technicians. To get this kind of certification, aspiring technicians would have to show their competence in installing, customizing, and maintaining a computer and its peripherals. Sounds easy, right? Well, let’s just say that if you are serious about becoming a professional service technician, you should take a CompTIA A+ practice test first.

This test simulates the usual questions that you can find in an actual CompTIA A+ certification exam. The results of your practice test can help you see which areas you need help in and which areas you are already good at. As practice tests can be taken multiple number of times, work on improving your scores in the areas you are having problems with.

Requirements

Now, you cannot just jump and take the practice test. This is not something that you can buy online or off the shelf. You need to prepare and enroll in a training center. Generally, training centers offer, at the very least, about 30 days of refresher course before they would allow you to take the practice test. This can help build your confidence in taking the actual exam. You may also take online courses.

If you do not have any experience yet in computer servicing, it is also recommended that you enroll in workforce development programs. These programs typically allow students to have a hands-on experience prior to providing practice tests. Keep in mind though that credits earned from this program cannot be used as college credits. Nevertheless, it is a god starting point for those without any technical experience.

Protect Your Data, Protect Your Business

Data Protection System

Data Protection SystemIf big businesses are taking extra measures to ramp up their data protection system, there are even more reasons for smaller entrepreneurs to follow suit. Almost every transaction and sensitive information can be recorded and search online.

In October 2016, a New Hampshire-based company became victim to a malicious cyber-attack that lasted for almost a day, disabling sites like Twitter, Netflix, and Reddit. This type of attack can happen to anyone and may happen to small and medium-sized businesses. Failing to boost your data protection measures exposes your business to a vicious cyber-attack or worse, cripple your business altogether.

If you’re looking to strengthen your business’ data protection systems, get started on the following:

Create an Action Plan

Start with an action plan that should address your security concerns. It should include what to do in case of a data breach. Pay closer attention to confidential information relevant to your business, such as customer data and finances. Having a plan as early as possible helps strengthen your data security measures and leave no loopholes.

Set Up a Virtual Private Network

If you still haven’t, Private Tunnel recommends setting up a virtual private network (VPN) now. If you have worker telecommuting or you have another office branch, a VPN tunneling software helps ensure the communications and protect sensitive data from third parties.

Restrict Data Access

Most often, data breaches come from the simplest of causes — negligence. For example, an employee accessing a database using a public network or losing a thumb drive containing sensitive business information. You need to implement a strict data access policy and make sure it is understood and practiced by your employees. It’s also wise to conduct audit trails and keep logs of every data access made.

Back Up Data

Lastly, the last resort you can do in case of a cyber-attack is to secure your data storage system. Invest in physical drive infrastructures to back up your data. You can also make use of trusted cloud storage services, for good measure.

Data protection is no small matter. Every detail counts, and it’s up to you how badly you want to secure your data systems and your business’s future.

The Internet of Things of People: Machine Talk in a Future of Machine Learning

Machine LearningPeople are living in an increasingly connected world, but machines are mostly facilitating the conversation. As a matter of fact, many people are not even aware that the conversation is taking place.

By 2020, more than 50 billion devices will be connected to the internet. Data on how these devices work, how their owners operate them and how this data can help optimise every other device yet to be used or even invented is now beginning to pile up in databases around the world. This is a network people help develop every day, in hopes that it would eventually become large enough to return the favour to some degree.

This is the Internet of Things (IoT). People are not invited, but they sure can participate.

Short Circuit

Of course, the world’s best minds who are behind the IoT’s creation would not distribute a system that users cannot talk to themselves if they so choose. Most IoT-connected devices have a means of isolation — cutting off their ability to share a user’s habits with other machines.

With many people discovering how the IoT is increasingly beneficial to their daily lives, however, the world’s best minds also have to solve the conundrum of finding a place to safely store all the data. Preferably, it must be written in a language that is easy to understand, at least for the benefit of the technician in charge of the site.

Short Sighted

Structured Query Language (SQL) is that language and countless companies would do well to start learning how to speak it. Also, it just so happens that the very nature of an SQL server makes sure that human intervention is never out of the equation, no matter how machine-exclusive the IoT seems to be.

From the design to the construction to the tuning of an SQL server, all IoT databases must involve a person at the helm. Otherwise, indexing bottlenecks are bound to take the IoT down, or at the very least, slow it down by a significant margin.

The IoT being among future societies’ driving forces is all but a certainty at this point. Moving forward, at least people can feel safe knowing that there are systems in place, ensuring that they are never exempt from the conversation.

The Power of the Sun That Cleans Other People’s Teeth

Solar EnergyThe global demand for energy rapidly grows — as quickly as the stocks of power diminishes.

It is a natural case of supply and demand. With the numerous sectors needing power to maintain their operations, keeping up the pace with production is difficult. As a result, everyone’s trying their best to cope — even the field of medicine.

To meet the rising energy needs, international healthcare sectors are now taking an environmentally friendly approach that loves the earth and saves energy. In the case of tending to people’s teeth, ‘green dentistry’ is the battle cry of most dental practices.

Solar energy is a dentist’s new best friend. Apart from considering solar photovoltaic installations for their practice, here are some solar innovations from the green dentistry movement:

Solar-Powered Dental Kits

Dentists passionate in serving rural areas greatly benefit from this portable device. The self-contained dental system comes with a micrometer-hand piece, foot control and chargeable batteries. Dentists who serve in remote areas, such as the communities in the Himalayas or villages buried in the Amazon forest, use built-in solar panels to harness the sun’s energy.

Mobile dental trucks depend on solar energy to provide services in rural areas. It comes with everything: dental chairs, needle incinerator, water distillers and X-ray units — all powered by the sun.

Solar-Powered Autoclaves

These solar-powered innovations are the first of its kind that uses the sun to kill germs and disinfect dental instruments. With solar-powered autoclaves, no need to wait for the water to boil; the device automatically turns water into steam. Using broadband light absorbing nanoparticles, these autoclaves quickly convert water to steam, which delivers a temperature range of 115 to 135 degrees Celsius — all in five minutes.

The resulting steam has enough power to kill harmful viruses and microbes.

The Sun and Plaster of Paris

Dentists know the value of Plaster of Paris in their work; it is a necessary tool for oral repair jobs such as root canal treatments and tooth filing. Fortunately, solar energy can also speed up the calcination process and it even offers better results.

Just like any field sector, today’s dentists use the sun to maximise their operation. It is a big help for movements focused on building a brighter future. 

5 Ways Digital Technology Can Help Your Business

Digital Marketing Services in Toronto Are you still unsure how digital technologies and marketing can help your business grow? Here are five ways on how they can help your business expand and generate more customers.

1. Provide real-time solutions.

Digital marketing and technologies can help you provide solutions to consumer complaints in real-time, says WebSuitable. Apart from having more ways to reach customers, the latter also have new ways to reach you. It’s two-way street and a win-win situation for both.

2. Be present in local, online directories.

Today’s customers now begin their purchase process with an online search. If you don’t have a website or any social media accounts, you’re missing on the chance to be present at the exact time a potential customer is looking for you. You can also capture customers by being present in local, online directories.

3. Be social in social media.

Social media marketing is all about engagement. You need to create and sustain conversations with your online followers. But make sure whatever your post on social media is linked to more information on your website. Don’t just focus on Facebook. You need to be present on other platforms too, such as Twitter, Instagram, YouTube and Snapchat.

4. Use SEO to generate leads.

Optimize your website and pages so they rank high in search engine pages. This will help you generate leads and stay visible to both would-be consumers and existing customers.

5. Mobile solutions and e-commerce.

Use digital technology to reach your customers wherever they are, even when in transit. Mobile solutions are very useful for people on the go. With e-commerce, for instance, customers can book and pay for their hotels anytime, anywhere.

Digital technology is evolving year after year. Business is afforded more tools that can help them generate and retain customers in this digital age. If you’re new to digital marketing, you can hire digital marketing services in Toronto and Ontario to get started.

What Makes a Boring Website: Looking for Signs

Web DesignPaying for an ineffective website it bad for your business. It’s like investing and getting literally zero from it, and worse, it’s bringing your business down.

So, what is missing from your website that makes it ineffective and fails to win customers?

Some developers are like that: they got the technical stuff down, brilliant in coding, but there’s no creativity and no cohesion. What they come up with are boring websites; working portals, but lacking in features that capture the attention of visitors.

If your website seems the same way, it’s most probably dull.

What to Do

It’s been an example many times, but it’s worth repeating: look at Apple’s website. It’s alive and interactive. Even the homepage, which doesn’t even contain much, hooks people, gives them something to be curious about. It provides visitors places to go and links to click. It’s engaging them, and that’s what the site does right.

It’s not that you have to copy what they’ve done; emulate the things that make their site active and integrate it into your website. In things like this, your choice of web designer and developer will make a difference. They can create a moving blueprint, a plan that involves images, dynamic text, and fast load times.

What’s Sucking the Fun?

If you treat your website as a brochure, literally a page on the Internet, you won’t get much from it. Visitors won’t be able to interact with it, and there’s the problem being static. If it lacks images, that helps with it being boring.

The worst thing, however, is if it’s unresponsive. It’s a death sentence today. It can only adapt to certain screens, and that means there’s a big chance it won’t show the full website on some devices. With the number of devices used to access the Internet today, you’re potentially missing out on a lot of traffic.

It’s not complex to figure out what boring is: there are high bounce rates, low visitor count, and there’s an overwhelming sense of pointlessness. It’s time to act and make your website a proponent of success.

Key Features that Will Shape the Future of Smartphones

Smartphone in Phnom PenhBefore the smartphone, people used mobile phones primarily to call another person or to send text messages. However, improvements on the smartphone, is constantly introducing new functions that users heavily rely on. Indeed, even a smartphone you buy from a second hand phone shop has features that were possible only in science fiction a decade or so ago. Find out what other features are set to define the future of these devices.

Contactless Payments Using NFC

Right now, it’s the norm to pay for your purchases with cash or with your credit card. With Near Field Communications (NFC) technology, you’ll be able to pay by simply tapping your smartphone on top of the contactless payment terminal. Security won’t be an issue as mobile payments provide layers of security that outdoes a mag stripe card.

Flexible Screens for All Smartphones

Thanks to Organic Light-Emitting Diode (OLED) technology, it’s now possible to fold and unfold screens without damaging them. Some mobile phone companies are developing a paper-thin display screen that projects images from both sides. This will make it possible to present movies or images to a friend on one side and manage a presentation on the other.

Inductive Wireless Charging

Spending time trying to find your smartphone’s cable so you can charge it can be a hassle. With inductive wireless charging, the technology used in recharging a cordless toothbrush, this problem becomes a moot point. To charge your smartphone using this technology, you simply need to plug the recharging pad into the AC and lay your phone on top of the pad.

Seamless Wi-Fi

It’s easy for a mobile phone to stay connected to its local cellular network. However, it can be challenging to connect to a local Wi-Fi hotspot as you need to get close by to connect. With seamless Wi-Fi, it will be possible for you to leave your house, travel to a foreign city and stay connected to a secure Wi-Fi connection.

These features will shape the future of smartphones and how we use them. The possibilities for further smartphone technology are endless and people will always look forward to the features the smartphone industry has to offer.